A guide for new Runneth customers

Your brain is what makes Runneth yours.

Runneth gets sharper the more it knows about you. The brain is the place that knowledge lives. This is what it is, why it matters, and the documents that move your outcomes the most.

Most AI tools answer the same way for everyone. Runneth doesn't.

The brain is your private, durable layer of context. Brand, audience, product, strategy, voice. Runneth reads it before every reply. The more you save into it, the more Runneth sounds like a teammate who has been at your company for a year, not a stranger who showed up this morning.

The principle

A great creative strategist is only as good as the context they're working with. Same goes for Runneth. Without context, you get generic. With context, you get on-brand, on-strategy, ready-to-test work.

What lives in the brain

Anything durable. Brand books, customer reviews, briefs, persona docs, past winners, product specs, your team's playbooks, your tone of voice. Once it's saved, it shapes everything Runneth writes for you from that point on.

Same ad. Same ask. Two different brains.

Here's what the output actually looks like when Runneth has context vs. when it doesn't.

Empty brain

You ask Runneth for 5 hooks for your new electrolyte product. It writes generic hydration hooks. "Stay hydrated all day." "The cleanest electrolyte drink you'll find." On-trend, but it could be anyone.

"Drink this and feel the difference."

Fed brain

Same ask. Runneth has your brand book (anti-Big-Sports-Drink positioning), 200 customer reviews (real word: "afternoon crash"), and your last brief (target is perimenopause women, not gym bros). It writes hooks in your customers' actual language, against your real competitor, for your real persona.

"The 3pm crash is hormonal. Not a willpower problem."

This compounds

Every hook, brief, concept, ad teardown, weekly report, and email Runneth produces reads the brain first. One good brand context save makes a thousand downstream outputs better. The work you do once pays off every day after.

Start at the top and work down.

Ranked by how much they move the quality of Runneth's output across the workspaces we've watched. You don't need all of these on day one. The first three cover most of the lift.

1

Brand context

Owned by Brand / Marketing

Your brand book, brand kit, voice and tone guide, positioning doc, or anything that explains who you are, who you're against, and how you sound. Upload the PDFs you already have. Runneth distills them into durable brand context.

Why it matters. Every hook, concept, script, brief, and ad teardown reads this first. Without it, output is generic. With it, output sounds like you wrote it.

2

Competitor research and swipe files

Owned by Strategy / Creative

Competitor ad library exports, screenshots of competitor campaigns, swipe files of ads you admire, hook libraries you've built. Runneth uses these as reference points, not blueprints.

Why it matters. Helps Runneth spot the category whitespace and write concepts that don't sound like everyone else.

3

Persona and ICP docs

Owned by Strategy / Marketing

Persona research, ICP definitions, target audience docs, the segmentation work you've already paid an agency or researcher to do. Upload it. Runneth uses it to scope which pain, which motivator, which awareness stage every concept is written for.

Why it matters. Without persona context, Runneth writes to everyone (which is no one). With it, concepts land on a real audience.

4

Product catalog

Owned by Product / Brand

SKU list, product fact sheets, pricing, ingredients, claims, technical specs, what's allowed in copy and what isn't. Runneth treats this as ground truth and won't invent features or break claims it has on file.

Why it matters. Stops hallucinated claims. Keeps the legal team happy. Makes product-specific work accurate the first time.

5

Past winning briefs and concepts

Owned by Creative / Strategy

The briefs and concepts that have actually performed for you. Two or three is enough. Runneth pattern-matches against these whenever you ask for something similar.

Why it matters. Past winners are signal. They teach Runneth what "good" looks like in your account specifically, not in general.

6

Customer reviews and voice of customer

Owned by CX / Insights

Trustpilot, Yotpo, Shopify, Amazon, your support tool, customer interview transcripts, survey responses. Runneth mines them for real language: pain points, objections, transformation moments, the exact phrases your customers use.

Why it matters. The fastest path from "good ad" to "great ad" is using your customers' words instead of yours. Reviews give Runneth that vocabulary. Tell us where your reviews live in section 6 of the checklist and Runneth will pull them directly. No exports needed.

7

Landing page and CRO context

Owned by Growth / Web

Page summaries, CRO audits, prior A/B test results, post-purchase survey data. Anything that explains what your landing experience says and what it converts on.

Why it matters. Keeps ad copy and landing page in sync. Surfaces message-match issues before you spend budget on a mismatch.

8

Channel strategy briefs

Owned by Paid Media / Growth

How your Meta, TikTok, or other paid channels are actually structured. Funnel stages, attribution setup, KPI definitions, what counts as a win on each channel.

Why it matters. Runneth reads performance data through your actual strategy, not generic defaults. "Best performing ad" means what you mean by it.

9

Templates

Owned by Creative Ops

Your brief template, your concept format, your weekly report shape, your hook structure. Save the example you want Runneth to match.

Why it matters. Output comes back in your team's format, not Runneth's default.

10

Call notes and strategy session recordings

Owned by Account Lead / Strategy

Discovery calls, kickoff notes, strategy session transcripts, post-mortems. Anything that captures decisions made in the room.

Why it matters. Keeps the brain aligned with what was actually agreed, not what's written down in a stale doc somewhere.

If you only do three things this week

This is the minimum brain. Most of the lift, almost none of the time.

  1. Upload your brand book or any brand guidelines you have. PDF, doc, slide deck. Whatever exists. Runneth will distill it.
  2. Connect your review platform. Trustpilot, Yotpo, Shopify, Amazon, or your support tool. Runneth pulls reviews directly from the source and mines them for voice of customer. No CSV exports needed.
  3. Share your most recent winning brief. The one whose concept actually performed. Runneth pattern-matches against it for future asks.

Do I need to format anything?

No. Drop the file in chat and say what it is. Runneth handles the rest.

What if my brand book is out of date?

Upload it anyway, mention what's stale, and Runneth will weigh the rest accordingly. Something durable beats nothing.

Can I update or remove things later?

Yes. Tell Runneth what to change or remove and it updates the saved file. Nothing is locked in.

Is the brain shared across my team?

Anyone in your workspace reads from the same brain. One save, everyone benefits.

What if I'm not sure something is worth saving?

Ask. Runneth will tell you whether it would shape future outputs or whether it's better kept as one-off context.

Drop the files. Tell us what each one is. We'll handle the rest.

This is the short version of what most teams upload first. For each item, attach the file and add a sentence or two about what it is so Runneth knows how to use it. Skip what you don't have. Everything routes straight into your workspace.

Tell us where to send this

So we route the docs into your workspace and loop your CSM in.

1

Brand context

Owned by Brand / Marketing

Brand book, brand kit, voice and tone guide, positioning doc. Whatever explains who you are and how you sound.

Drop files or click to upload
PDF, doc, slides. Up to 10MB per file.
2

Competitor research and swipe files

Owned by Strategy / Creative

Competitor ad library exports, screenshots of competitor campaigns, swipe files of ads you admire, hook libraries you've built. Reference points, not blueprints.

Drop files or click to upload
PDF, doc, slides, images, ZIP. Up to 10MB per file.
3

Persona and ICP docs

Owned by Strategy / Marketing

Persona research, ICP definitions, target audience docs. The segmentation work you've already done.

Drop files or click to upload
Doc, PDF, slides. Up to 10MB per file.
4

Product catalog

Owned by Product / Brand

SKU list, fact sheets, pricing, ingredients, claims, what's allowed in copy and what isn't.

Drop files or click to upload
CSV, PDF, doc, spreadsheet. Up to 10MB per file.
5

Past winning briefs and concepts

Owned by Creative / Strategy

The briefs and concepts that actually performed. Two or three is enough.

Drop files or click to upload
Doc, PDF, slides. Up to 10MB per file.
6

Other systems you use to run creative strategy

Owned by Creative Ops / Strategy

Tell us where the rest of your creative strategy lives, including where you store customer reviews. Runneth can connect to Notion, Google Drive, Slack, Airtable, Asana, Monday, ClickUp, Figma, Dropbox, HubSpot, Trustpilot, Yotpo, Shopify, your support tool, and most other modern systems with an API. Once connected, Runneth pulls briefs, customer reviews, assets, decisions, and project context directly. No exports needed.

+

Anything else worth knowing?

Optional

Other docs we should have: competitor research, landing page audits, paid strategy briefs, templates, call notes. Drop them here with context.

Drop files or click to upload
Any format. Up to 10MB per file.
Ready to feed your brain? We'll route your files into your workspace and follow up if anything needs clarifying.